Station supervisor - Sydney Airport

Aircalin, the international airline of New Caledonia, is seeking a Station Supervisor to oversee its ground operations in Sydney Airport. Aircalin is looking for dynamic individuals with a strong passion for customer service.

If you are passionate about the aviation industry and thrive in a dynamic, multicultural environment, this role is for you.

KEY RESPONSIBILITIES

Reporting to the Station Manager, you will ensure safe, compliant, and on-time operations while delivering high service standards to our customers.

This role requires strong operational leadership, the ability to manage multiple stakeholders, and a proactive approach in a fast-paced airport environment.

Your main duties include:

Ground operations oversight

• Manage passenger, baggage, cargo and ramp operations during aircraft turnaround.
  •    Serve as the central point of contact for crews, service providers, airport authorities and other stakeholders.
• Monitor compliance with operational and regulatory procedures on the ground.
• Ensure corrective actions are implemented in the event of deviations or incidents.

Operational performance

• Ensure the OTP (On-Time Performance) of flights under your responsibility.
• Coordinate the management of irregularities (delays, cancellations, passenger handling).
• Monitor the quality of services provided by subcontractors.
• Participate in the preparation and drafting of post-flight reports, incident reports, and operational reviews.

Quality and compliance monitoring

• Ensure compliance with service standards and safety/security procedures.
• Participate in internal and external audits and propose improvement actions.
• Advise the Station Manager on potential process improvements.

Station Coordination & Support

• Prepare flights (operational files, coordinate with stakeholders).
• Manage Aircalin equipment at the station (condition, inventory, incidents).
• Distribute operational information to local stakeholders.

Participation in crisis management

• Implement initial emergency measures in accordance with procedures.
• Participate in the Local Emergency Plan and relay information to the Ground Operations Department on-call team.

PROFILE

Experience

• Minimum in airline or ground operations, or
• Minimum 3 years in a supervisory role within aviation

Technical Skills 

• Strong knowledge of ramp and ground handling operations
• Solid understanding of IATA standards and procedures
• Experience with Amadeus / Altéa DC systems preferred
• Good command of Microsoft Office tools

Competencies

• Strong operational leadership and decision-making skills
• Ability to perform under pressure and manage disruptions
• Excellent coordination and stakeholder management skills
• Strong analytical and reporting abilities
• High level of accountability and adaptability
• Fluent in English (written and spoken)
• French language skills are an advantage

EMPLOYENT CONDITIONS

• Location: Sydney Airport
• Contract Type:  Part-time (30hours per week)
• Roster: Shift work required, including weekends and public holidays.

Why Join Aircalin?

Join a growing international airline and represent New Caledonia in a key overseas station.
You will play a central role in delivering safe, reliable, and high-quality operations while working in a multicultural and dynamic environment.

Application process: 

Applicants must hold the legal right to work in Australia
Please send your CV and cover letter to emploi@aircalin.nc 
Closing date: 6 April 2026.